1.Contact us
Email support@getamie.app with any question or problem.
To help us help you faster, include:
- your macOS version and Mac model;
- your Amie version;
- whether you were using the microphone, system audio or both, and which meeting app; and
- what you expected to happen, and what happened instead.
Please don’t send transcripts or recordings unless we ask. They often contain other people’s words.
2.What you need
- macOS 15 or later.
- A Mac with Apple silicon is recommended.
- Enough free disk space for the speech model, which Amie downloads the first time it starts.
3.Permissions
macOS asks you to allow each of these the first time Amie needs it:
- Microphone to transcribe what you say.
- System Audio Recording to transcribe the other people on a call.
- Accessibility (optional) to show who is speaking in Zoom and Microsoft Teams. You can turn it on from Settings in Amie.
The other side of the call isn’t transcribed
Open System Settings → Privacy & Security → System Audio Recording Only (called Screen & System Audio Recording on some macOS versions), turn on Amie, then quit and reopen Amie.
4.Speaker names in Google Meet
Install the Amie for Google Meet extension in Chrome or Brave, keep Amie running, and join a call. The extension connects once you’re in the call itself. The waiting room isn’t enough.
- Click the extension’s icon. It should say Connected and show your Amie version.
- If it says Not connected, check that Amie is open and that you’re in the call, not the lobby.
- If the extension disconnects mid‑call, new lines from other people show up without names after a couple of seconds. They get names again when it reconnects.
When you mute yourself in Meet, Amie stops transcribing your microphone too.
5.Cloud transcription and summaries
Amie transcribes on your Mac by default. To use xAI for transcription, or xAI, OpenAI or Google Gemini for meeting summaries, add your own API key in Amie’s Settings and pick the provider. Usage is billed to your account with that provider. See the Privacy Policy for what gets sent.
6.Your data
Meetings are stored on your Mac in ~/Library/Application Support/com.pavel.amie/.
- Delete one meeting: open it in Amie and choose Delete. This can’t be undone. Choose Archive instead to hide it but keep it.
- Delete everything: quit Amie, then delete the folder above. Uninstalling Amie does not delete it for you.
We don’t have a copy of your meetings, so we can’t recover anything you delete. Back up your Mac if you want to keep them.
7.Privacy requests
To ask about, correct or delete personal data we hold about you, email support@getamie.app. Your rights are explained in the Privacy Policy.